New Cross Estate Agents SE14

I have just sold my wonderful flat with Fish Need Water. I have been extremely grateful for the help and support from this small agency. I was previously under the assumption that estate agents were all the same only their commission varying. However I was wrong. This is a great company which is why I am taking the time to write this review. My flat had been on the market with a large agent and it wasn't selling. James who runs Fish Need Water, had made contact via mail shot and I wasn't sure how he would compare to the bigger agents, however my flat hadn't sold and I was willing to try someone different! I can honestly say James is an outstanding salesman who breaks the typical estate agent mould and really takes care of his clients. My flat had been recently redecorated but it was fairly empty and void of furnishings. This could have been the reason why it hadn't previously enticed a buyer. When my contract term with the big agent was nearly over, I met with James who immediately pointed out the flat was bare and soulless. I appreciated his honesty and once we had agreed to work together, he suggested I cancel the contract with the other agent, remove it from Rightmove and wait a few weeks. James is a Rightmove genius and an expert in marketing. I added many soft furnishings, pictures, luxury soaps, flowers, wine and books - all following James's advice, and my flat was transformed. James worked closely with the photographer and the photos turned out incredibly well and very arty, a different league to that of the previous agent. In fact James spent the afternoon moving and repositioning items to make the photos work. He even moved all the bins from the front of the house so the street shot looked neat and welcoming. I was impressed with his enthusiasm and attention to detail. Once my flat was up again on Rightmove it soon had an offer. All the preparation work had paid off. Through the whole process I only dealt with James and his legal assistant who both worked really hard to smooth out the legal bumps and usual stresses which often occur when selling in a chain. Working with such a small team meant I never got forgotten as I was only dealing directly with James. There were no mixed messages or missed information which can happen when you work with a sales team of two or three. I would certainly use Fish Need Water again and I have already recommended this company to two of my friends. Thank you James for everything, you are a master of your craft. Rachel Russell

Excellent service and communication throughout the process. James and Susie kept us in the loop at all times and were always there with any questions or concerns we had, I would recommend to others. Paul Ruskin

James Hall and Jack Barber both worked with me to sell my 1 bedroom flat and I\'m so glad they did! From the minute I met James I could tell he was passionate about property and actually cared about your sale. On the day of taking the marketing photos, James came over an hour beforehand to style my property and clear any clutter. So many people commented on how brilliant the photos were and how much it set my flat apart from others on the market. Jack is relatively new to the business but was also really passionate, persuasive and clearly knew his stuff. Above all his professionalism and care shone through. I\'ve already recommended them to two other people looking to sell. They sold my flat quickly in a really tough market (for London flats) and I\'m so glad I went with them. They put the big high street estate agents to shame... The sales progression team also worked hard and really put me at ease through some hairy moments as we neared exchange...big shout out to Susie for a stellar job! Ellie Smith