Agents don’t always have the best reputation for taking calls or calling clients back.  Being busy really isn’t a great excuse.

We use a telephone answering service to make sure we never ever miss a call.  So if we’re busy, or the phone, sick, or even on holiday we get a text and an email with the callers details so we can return the call / email / text.  Smart phones are great for ensuring we are ALWAYS contactable.

We’re always available at weekends and up until 9pm during the week for clients.