What our clients say about us...

Name:

Nik Makepeace

Services:

Sales (as a Vendor)

Date:

2021-02-23 16:00:54

Postcode:

SE22 8BQ

Branch:

East Dulwich

Review:

James and team were amazing. Out of all the agents we invited to appraise the property, James was the most down to earth and had the most pragmatic approach to the sale: present the property well, set a good price, generate interest, and drive the price up through competition to balance a quick sale and a good price. That\'s exactly what happened, and we sold for over the asking price, which was a great result in a skittish market. To do so, James instructed us exactly how to present the property, down to the spacing of the ornaments and the arrangement of the books on the bookshelves. It never looked as good as it did in the photos they took, and the photographer was patient with us as we adjusted and readjusted for the perfect shot. When it came to progressing the sale after the offer was agreed, Susie and the team at the office did a great job, pushing the vendors while my conveyancer kept the pressure on their solicitors. Communication was great throughout the whole process, with emails and messages getting a response right away, and James always available at the end of the phone, right up to the day of completion. I recommend James and the team at Fish Need Water without hesitation.

Name:

Sarah Croall

Services:

Sales (as a Vendor)

Date:

2021-02-19 14:11:59

Postcode:

SE22 8BQ

Branch:

East Dulwich

Review:

As a landlady, I used the services of Fish Need Water for over ten years. They consistently found me reliable tenants and were able to assist with interventions for repairs during this period. I was also kept regularly informed of changes in legislation and market information that could affect me. It was natural for me to turn to them when I decided to sell my property in 2020. I was very impressed with the highly organised way that the process was undertaken, from coordinating some repairs & maintenance immediately following the departure of my tenants to arranging a series of visits by potential tenants within days of my decision to sell. In such challenging times (Brexit\/Covid 19), the whole transaction took only 3 months as FNW were able to recommend a highly efficient and very reasonable conveyancing service with whom they work on a regular basis. I have nothing but praise for the staff, particularly James and Susie, who were clearly working unsociable hours (and remotely!) to try to satisfy both the buyers\' and seller\'s wishes to have the sale completed before Christmas, which they did achieve. The coordination with everyone involved was orchestrated extremely well by FNW and I would not hesitate to recommend them to anyone who is seeking to appoint an agent who really do what they promise. FNW are truly in a league of their own and I consider myself lucky to have come across such a highly motivated team. Thank you so much to all at FNW for your outstanding service over the past decade.

Name:

Miss Hamilton

Services:

Sales (as a Vendor)

Date:

2021-01-18 15:02:24

Postcode:

SE22 8BQ

Branch:

East Dulwich

Review:

Dear James and Susi Firstly I would like to thank you both for your professional attitude and quick responses to my calls and emails. Your advice has proved to be pivotal in my sale, you were careful honest when advising me, regarding potential buyers and I am great and glad I took your advice, Susie was great also when booking in viewers and supporting me through the process, feedback from potential buyers were prompt and informed, thank you Susie for chasing the buyer and solicitors etc. Once James had secured my buyer, he went far and beyond what I’d expect of any other agent I had used in the past. Due to my circumstances and my original seller pulling out on me, James suggested he could write to all the homeowners in the area I was looking in, after some thought I asked him to go ahead. He did exactly that and sent out over 300 letters in behalf, not even charging me for his extra time, I’ve now because of his efforts I’m now buying a property in the exact location I wanted and it wasn’t even on the market. He found me a property through his own proactive approach and has been brilliant! James doesn’t just help you sell, but he helps you find a property too! It’s also worth mentioning that he put me in touch with a RICS Surveyor and instead of having to wait weeks, I managed to get a survey booked in a few days! “From the onset we as a family knew that James would help us, we are so glad that we decided to go with Fish Needs Water, we are happy and overwhelmed with the results.” Thank you James and the team Kindest regards Miss Hamilton

Name:

Linette Hamilton

Services:

Sales (as a Vendor)

Date:

2021-01-08 17:00:27

Postcode:

SE22 8BQ

Branch:

East Dulwich

Review:

Dear James, Shani and Susie, Firstly I would like to thank you both for your professional attitude and quick responses to my calls and emails. Your advice has proved to be pivotal in my sale. You were careful honest when advising me, and only bought potential buyers that suited my circumstances, and I am glad I took your advice. Shani was great also when booking in viewers and supporting me through this process, giving prompt feedback from potential buyers, thank you Susie for chasing the buyer and solicitors etc. Once James had secured my buyer, he went far and beyond what I’d expect of any other agent I have ever used in the past. Due to my circumstances and my original seller pulling out on me, James suggested he could write to all the homeowners in the area I was looking in, targeting the very specific type of house I wanted, and after some thought I asked him to go ahead. He did exactly that and sent out over 300 letters on my behalf, not even charging me for his extra time. Because of his efforts, I’m now buying a property in the exact location I wanted and it wasn’t even on the market!!! He found me a property through his own proactive approach and has been brilliant, and I can’t believe he’s managed to do this for me, I’m so happy. James doesn’t just help you sell, but he helps you find a property too! It’s also worth mentioning that he put me in touch with a RICS Surveyor and instead of having to wait weeks for a survey, I managed to get a survey booked in a few days! He’s been there for me at every step of the way selling and now buying my new property and it’s really refreshing to know I can call him and he’ll always advise me what I need to do. Having an estate agent that helps you to both sell and buy has been a completely different and positive experience for me! “From the onset we as a family knew that James would help us, we are so glad that we decided to go with Fish Need Water, we are overwhelmed with the results and so very happy. I would unreservedly recommend you talk to James, especially if you’d like your agent to help you buying your next property.” Thank you James and the team Kindest regards Miss Hamilton

Name:

Gary Balch

Services:

Sales (as a Vendor)

Date:

2021-01-08 14:00:01

Postcode:

SE22 8BQ

Branch:

East Dulwich

Review:

Very knowledgeable about area and gave realistic and accurate advice on marketing and price. Actively vetted potential buyers so that only the very serious viewed the property. After acceptance of offer the progression service was very effective at liaising with other agents and solicitors and pushing the sale to exchange and completion. Service is highly recommended.

Name:

Kirti Thakrar

Services:

Sales (as a Vendor)

Date:

2020-12-15 18:00:28

Postcode:

SE22 8BQ

Branch:

East Dulwich

Review:

From the onset we felt that we were going to get a rounded approach from James and the team at Fish Need Water in order to get a successful sale of our property. We took the option of doing our own viewings, it was cheaper and gave us the option to talk to buyers about what it was like to like there. The process was well supported by Fish Need Water with plenty of viewings, advance notice of who was coming round to do the viewing, good feedback after the viewing etc. The price negotiations were done strictly via James as agreed at the onset of the selling process. The after sales process was well managed via Lorraine who was excellent at communicating calmly with all sides to keep things moving , especially when things got a bit fraught.

Name:

Eva

Services:

Sales (as a Buyer)

Date:

2020-11-06 10:00:34

Postcode:

SE22 8BQ

Branch:

East Dulwich

Review:

Great agent! Very effective and helpful! I used FishNeedWater to purchase a property and James and his colleague Lorraine have been absolutely amazing from start to finish. James was very efficient to arrange an appointment and so clear throughout communications following the viewing. We even spoke on weekends and Sundays when I had further questions about the property! He was really friendly and supportive throughout the process, which when buying can be a very stressful and daunting experience. There were delays with the bottom of the chain at my end and James and Lorraine did everything they could to support with that aspect too, even though it wasn\'t their responsibility at all! They were really efficient and supportive, and I am genuinely grateful for their help throughout. It felt like a family service and having previously bought through larger agencies, I would now think twice, the amount of help I got was incomparable!

Name:

Chermaine Bennett

Services:

Sales (as a Vendor)

Date:

2020-09-29 12:31:45

Postcode:

SE22 8BQ

Branch:

East Dulwich

Review:

  I sold my property with a different agent last year.  A whole year the sale was dragging on for, problem after problem, delay after delay, and I started to get the impression the agent wasn't doing enough or being assertive with my buyers.   Then we ad lockdown, and more excuses for why they were delaying exchanging contracts.  Then they pulled out.  Then they reduced their offer by over £50,000!   I spoke to James from fishneedwater (I'd dealt with him in the past) and the moment estate agents could work again, he had me listed on the market for sale and viewings booked by the weekend!   And I'm sooo glad I didn't negotiate with my previous buyer as he got an offer the same as their original offer from nearly a year before.   Unlike my previous experience, all the issues were with both solicitors, who frankly weren't particularly good.  However working with James was Lorraine and she was priceless in chasing everyone and keeping things moving forward when solicitors seemed to be labouring over stupid issues!   What I liked about using James was the fact he'[s always bubbly and was always happy to chat, and unlike before, he always called me back or sent me a whatsapp message telling me he'd call when free, and he always did call.  He's passion on a stick about his job!   I'd definitely use these guys again.  I know he worked hard to get me the price, that I didn't even think was possible after the horror show I had previously.  He was just brilliant! From A very happy Client. C. Bennett    

Name:

Lucy

Services:

Sales (as a Buyer)

Date:

2020-09-18 17:00:07

Postcode:

SE22 8BQ

Branch:

East Dulwich

Review:

Would thoroughly recommend Fish need water as a top estate agent. James was great, very honest and efficient throughout the process. Lorraine was also absolutely brilliant in keeping us all on track and bringing everything together whilst we were having challenges with solicitors both sides. Great, Friendly and kind service overall.

Name:

Daniel

Services:

Lettings (as a Tenant)

Date:

2020-09-02 09:06:53

Postcode:

SE22 8BQ

Branch:

East Dulwich

Review:

We rented from Fishneedwater for two years. They are the worst letting agent we have ever encountered. They made life difficult at every given opportunity. - We went without heating for an entire winter, and still had to pay rent in full. We put forward an official complaint, which was not taken as seriously as we would have hoped. It seemed like it was 'officially' dealt with by * partner. * is particularly hostile.